Who is the best energy supplier in the UK?
April 25, 2025
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May 2, 2025Comparing energy suppliers is tricky, especially since prices and services seem to change overnight. Fuse Energy and Octopus Energy are two names that come up a lot, but figuring out which one fits your needs can take some effort.
Fuse Energy usually offers lower fixed electricity rates than Octopus Energy, while both have different strengths in customer service and renewable energy plans.
Some people like Fuse Energy’s affordable rates and easy-to-use app. Octopus Energy is known for its big push into green energy and has a huge customer base.
Your choice might come down to whether you want the cheapest rates or a company that’s really focused on renewables.
This article breaks down the main differences between Fuse Energy and Octopus Energy. We’ll look at pricing, customer experiences, and what you can expect as a customer.
Key Takeaways
- Fuse Energy tends to offer lower fixed electricity prices than Octopus Energy.
- Both companies have unique features and benefits for different types of customers.
- Customer reviews and service experiences vary, so it is important to consider what matters most to you.
Octopus vs Fuse Energy
Fuse Energy and Octopus Energy both operate in the UK. Each brings its own approach to tariffs, pricing, and service.
Getting a sense of their style can help you decide which one matches your needs.
About Fuse Energy
Fuse Energy is a newer face in the UK energy scene, and they focus on keeping things simple and competitive. They stick to fixed-rate electricity prices, usually between 22.80p and 23.51p per kWh.
This means your price stays stable for your contract’s length. Lots of customers say Fuse’s prices beat the bigger names.
You manage your account mainly through a mobile app, which keeps things pretty straightforward. It’s easy to check your bill, usage, or payments on the go.
Bills are based on what you actually use, not a blanket monthly guess. If you’re after specifics, these Fuse Energy prices break it down further.
About Octopus Energy
Octopus Energy is a big player in the UK, serving millions. They’re known for using smart tech and offering solid customer support.
Octopus has both variable and fixed tariffs, but their rates are typically a bit higher than Fuse Energy’s. You can manage your account online or with their app, too.
They put a lot of focus on green energy and supply electricity from 100% renewable sources. People often mention fair treatment, clear bills, and fast replies to questions.
Octopus has picked up awards for service and innovation. Their prices move with the market, but they try to keep everything transparent and competitive.
If you want reliable service and some extra features, Octopus is worth a look.
It’s worth noting that Octopus also has a refer-a-friend scheme that can save you money when signing up.
Octopus vs Fuse Energy: Tariffs
Tariffs from Fuse Energy and Octopus Energy can vary quite a bit in price, type, and flexibility. Both companies supply green electricity, but their approaches to helping you manage costs are different.
Standard Tariffs and Special Features
Fuse Energy’s standard fixed tariffs usually run from 22.80p to 23.51p per kWh before VAT. These are often lower than what you’ll see elsewhere.
They only offer 100% renewable electricity and don’t provide gas. Their deals are straightforward, so you know what you’ll pay each month.
Octopus Energy has both fixed and variable tariffs. Their fixed rates can shift with the market, but they give you more options, including dual fuel (electricity and gas).
Octopus skips exit fees and offers flexible contract lengths. Both use renewable sources, so your electricity has a lower carbon footprint.
Fuse Energy’s Variable Import tariff is usually about 6% cheaper than the Price Cap. That can mean real savings compared to standard market rates.
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Octopus Energy is often the cheapest energy supplier.
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Agile and Time-of-Use Pricing
If you’re into flexible pricing, Octopus Energy’s Agile tariff is pretty interesting. It tracks wholesale prices and updates every half hour.
You might save money by shifting your electricity use to cheaper times. Octopus also has other time-of-use tariffs, which work well if your routine is flexible.
Fuse Energy’s variable tariff follows wholesale prices too, but it’s called an SVR tariff (Standard Variable Rate). The system is simpler than Agile—no half-hourly changes, just regular updates that follow wholesale trends.
Rates are usually reviewed daily, but changes happen less often than with Octopus’s Agile product. If you want to compare variable options, there’s a good FuseEnergy vs Tracker Electricity discussion out there.
Don’t forget to check if tariff rates include VAT. Most UK energy bills show prices with 5% VAT for domestic customers.
Both suppliers make VAT clear, so you know what you’re paying. That makes comparing offers a bit less of a headache.
Pricing
When you’re comparing Fuse Energy and Octopus Energy, price is usually the first thing on your mind. Both offer competitive rates, but there are some differences to keep in mind.
Fuse Energy sets fixed electricity prices between 22.80p and 23.51p per kWh. That’s a bit cheaper than what you’ll usually get with Octopus Energy.
Octopus rates can be a little higher, depending on the tariff.
Octopus Energy has a range of tariffs, including fixed and tracker options. Tracker tariffs follow market prices, so your bill could go up or down depending on what’s happening in the energy world.
Fuse Energy’s variable tariff (SVR) also moves with wholesale prices but uses data from the past year, which gives a bit more stability. Real customer stories about Fuse Energy’s pricing are here if you want to see what people are saying.
Here’s a quick comparison:
| Supplier | Fixed Rate per kWh (Electricity) | Tariff Type |
|---|---|---|
| Fuse Energy | 22.80p – 23.51p | Fixed & SVR Variable |
| Octopus Energy | Varies (often a bit higher) | Fixed & Tracker |
Octopus Energy gives you more tariff choices, but if price per unit is your top concern, Fuse Energy often comes out a bit cheaper. Both let direct debit payments change monthly, based on what you actually use.
Fuse Energy customers say this makes budgeting simpler.
Customer Reviews
Looking at what real customers say can really help when comparing Fuse Energy and Octopus Energy.
Trustpilot Ratings
| Supplier | TrustScore (out of 5) |
|---|---|
| Octopus Energy | 4.8 |
| Fuse Energy | 4.6 |
Octopus Energy gets a lot of praise for its clear communication and reliable service. People often mention helpful staff and quick fixes to problems.
Fuse Energy gets good feedback too, especially for flexible billing and their easy app. Some folks like tracking their usage in real time.
On Trustpilot, Fuse Energy holds a solid 4-star rating from hundreds of reviewers. Most say their experience is smooth and consistent.
If you check online forums, you’ll see lots of people happy with both companies. One discussion points out that Fuse’s variable billing matches actual usage, which some appreciate.
Octopus Energy also scores highly in Citizens Advice rankings, reflecting strong customer service and clear pricing.
Customer Complaints
When you start digging into customer complaints, you’ll spot some clear differences between the two energy suppliers.
Octopus Energy usually gets high marks for its customer service. Many people say they get their issues sorted out quickly and the staff are polite.
The company has a standout TrustScore of 4.8 out of 5. That number alone makes it pretty clear that most folks are happy with how Octopus handles complaints.
Fuse Energy gets good feedback too, though there aren’t as many reviews floating around. Some customers seem genuinely pleased, especially when it comes to clear billing and having direct debits change based on what they actually use.
One customer mentioned being with Fuse for five months and really liked the accurate billing process. That’s the sort of thing that matters when you’re trying to keep track of spending.
Here’s a quick comparison:
| Supplier | TrustScore | Common Complaints | Positive Notes |
|---|---|---|---|
| Octopus Energy | 4.8/5 | Occasional delays, rare | Fast responses, polite staff |
| Fuse Energy | Good, but fewer reviews | Not many recorded | Clear bills, accurate charges |
If you want a better idea of recent customer complaints, it’s worth checking independent review platforms. You might also find some useful stories on energy forums or sites comparing Fuse Energy vs. Octopus Energy.
Consumer advice sites like Citizens Advice often post details about feedback and complaint response times too.
Frequently Asked Questions
When you’re weighing up Fuse Energy and Octopus Energy, you’ll want to know about prices, how happy customers are, and what services they actually offer. Most people end up searching online for real experiences and a bit of expert advice before picking an energy supplier.
What are the comparative costs of energy tariffs between Fuse Energy and Octopus Energy?
Fuse Energy’s fixed electricity prices start at 22.80p per kWh and go up to 23.51p per kWh. Right now, that’s cheaper than what Octopus Energy charges for its standard electricity tariffs.
What do customer reviews say about Fuse Energy versus Octopus Energy?
Some customers say they’re happy with Fuse Energy, especially because billing is based on actual monthly usage. Direct debits adjust up or down depending on how much power you use, which helps with budgeting.
Octopus Energy is also known for good customer service, but a few people feel its prices are higher than Fuse’s. If you want to see what customers who made the switch think, there’s some feedback on Fuse Energy.
Can you find any discussions on Reddit comparing Fuse Energy with Octopus Energy?
Most Reddit threads talk about Octopus Energy, especially its smart tariffs, innovation, and customer service. People chat about renewable options, special rates, and how Octopus leans more toward electricity over gas.
There’s not much buzz about Fuse Energy on Reddit, honestly. For a peek at how users talk about Octopus Energy’s reputation online, you can browse those threads.
What has Martin Lewis said about choosing between Fuse Energy and Octopus Energy?
So far, there’s no info out there about Martin Lewis—the well-known money saving expert—making a direct comparison between these two. Usually, his advice sticks to comparing current rates, service quality, and contract terms from different suppliers.
Does Fuse Energy provide both electricity and gas services?
Right now, Fuse Energy only supplies electricity. It doesn’t offer gas services, which sets it apart from Octopus Energy, since Octopus provides both gas and electricity tariffs.
Who are the main competitors of Fuse Energy and Octopus Energy in the current energy market?
Some of the big names you might look at are British Gas, EDF Energy, E.ON Next, Ovo Energy, and ScottishPower.
They’ve all got their own fixed and variable tariffs, so people in the UK often weigh them up against Octopus Energy and Fuse Energy.
You could get £50 credit right now!
Octopus Energy is often the cheapest energy supplier.
Get a free quote in less than 30 seconds plus get £50 credit when you switch.
